(Oct. 4, 2024) – The Centers for Medicare & Medicaid Services has released the long-awaited Medicare Advantage Complaint Form and Instructions. CMS established a new process for provider organizations to submit complaints to CMS related to Medicare Advantage plans. Complaints will be tracked in CMS' complaint tracking module and will impact star rating measures for a Medicare Advantage plan. You can locate the
instructions,
PDF version of Complaint Form and
Word version of the Complaint Form on the
KHA website.
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Shannan Flach